We’re delighted to say that we’ve now reopened our showroom for business, though given the need for social distancing and hygiene measures to protect both you and our staff, we’re operating a little differently. We will still be offering our online design services if you prefer not to come to the showroom, but if you are happy to then here’s an outline of the measures we’ll have in place . . .
We are now operating on a private appointment basis only. This therefore means that you, or you and your partner, would be the only customers in the showroom at that time. In addition:
This will all help to ensure that you’ll be able to relax and take all the time you need to discuss your project with the designer, plus look at design options, finishes and appliances etc.
As a first step, your designer will arrange to come to you on an agreed date and time, though will obviously also check that there are no self-isolation cases in your home.
When the designer comes to your home to measure up, they’ll sanitise their hands before entering and keep at least a 2 metre distance from you. You can then leave them to it, and normally the process only takes about 15 minutes anyway.
Alternatively, you could take all the measurements yourself then email those to us.
Following the measuring exercise and however this is carried out, your designer will arrange a phone call with you to discuss the design brief, and also your budget figure which they can then work to.
This is where technology really comes into play to help your designer talk the design through with you and to the point where it’s agreed, and without even having to meet up again. The main tool we’ll use is Skype, with this not only allowing both parties to talk and see each other, but importantly means we can use the ‘share screen’ function so the design presentation will appear on your PC or laptop screen at the same time. It’s a great way of doing things and also saves you the time of having to come back to the showroom, though if you prefer then you can still come back to the showroom for a further private appointment.
We obviously understand that our customers may have concerns about having tradespeople in their homes, but we’re confident that sufficient practical measures can be put in place to hugely reduce any risk. As an outline of what we’ve agreed with all our installation partners:
In addition, your designer – who will also be your project manager – will check that there are no self-isolation cases in your home before the installers arrives.
One important measure that will be discussed with you and an agreement reached, is the toilet arrangements for the installers. What’s agreed will depend on each individual case and what’s acceptable to you, but options would include:
Even if you’re just considering a new kitchen, bedroom or bathroom – and perhaps because you’re motivated to do so because of a cancelled holiday and spending far more time at home – then get in touch and we can start talking.